We are thrilled to announce the completion of our 2022-2023 focus group sessions and share with you the valuable insights and findings that have emerged from this exercise. The focus group, which took place in the Speing of 2022, was comprised of a diverse and representative sample of senior center members and was conducted to gather feedback and opinions on the Milford Senior Center.Throughout the sessions, participants engaged in thoughtful discussions and provided us with invaluable perspectives on various aspects related to the Milford Senior Center. The focus group was facilitated by Dustin Gad, who encouraged open and honest dialogue, ensuring the comprehensive exploration of ideas and experiences.After thorough analysis of the information collected, we have compiled a comprehensive summary report that encapsulates the key findings and recommendations from the focus group. This report serves as a crucial resource, enabling us to gain a deeper understanding of the needs, preferences, and expectations of our target audience, our members. Key Highlights from the Summary Report:• Identification of key challenges and opportunities: These insights will guide our strategic decision-making process.• User experience and satisfaction: Participants provided valuable feedback regarding their experiences with services, highlighting areas where we excel and areas where improvements are needed. This will help us enhance the overall user experience and address any pain points.• Communication: We gained valuable insights into how our messaging and communication strategies can be refined to effectively resonate with our target audience.We are excited about the potential impact these findings will have on our organization's future endeavors. The focus group summary report will be made available to all relevant stakeholders within our organization, including the Milford Council on Aging Board of Directors, City officials and the public. The insights gained will inform our decision-making processes and drive us towards continuous improvement.The report can be viewed in a PDF format below (click the blue button). Please let us know if you would like a hard copy of the focus group summary report. We would be delighted to share it with you. We value your input and would greatly appreciate any feedback or suggestions you may have regarding the report or its findings.Thank you for your continued support, and we look forward to working together to implement the recommendations and improvements resulting from this focus group study.
Sincerely,Leonora C. Rodriguez, Executive DirectorMilford Senior Center